Refund Policy
Effective date: October 7, 2026
This page shows the refund, free-trial and cancellation rules from section 7 of our Terms of Service, word for word.
Refunds
30-day money-back guarantee. Your first payment on a paid plan, monthly or annual, is covered by a 30-day money-back guarantee. The 30 days count from the date of that first charge; trial days do not count. You can ask for it from your billing page within those 30 days, and the first payment is refunded in full to the original payment method, once per account. Later payments are not covered. Refunds are reviewed and issued by Cozy Check-ins; nothing is refunded automatically.
Cancel any time
You can cancel any time from your billing settings. Cancellation takes effect at the end of the current billing period, and you keep paid features until then.
When a plan ends
If a subscription ends or a payment cannot be collected, the plan pauses: Cozy Check-ins stops scheduling daily check-ins, so reminders, calls and alerts stop too, and nobody in the Circle is alerted if she doesn't check in. A check-in already scheduled for that day may still finish. Check-ins start again when a plan is active.
14-day free trial
Your first paid plan starts with a 14-day free trial, one per account and one per senior's phone number, and no card is needed to start it. If you add a payment method before the trial ends, the plan's price is charged to it when the trial ends and billing continues as described above. If no payment method is on file when the trial ends, the subscription ends, the plan pauses as described above, and nothing is charged.
Questions
Questions about a refund? Reach us at support@cozycheckins.com or visit our contact page.
Cozy Checkins LLC · 800 E Main St - Ste 330 PMB 1015, Wytheville, VA 24382 · support@cozycheckins.com