SMS Terms

Cozy Check-ins sends recurring, transactional text messages: a daily check-in reminder to an older adult who opted in, and missed-check-in alerts, check-in updates, and invitations to the family members and trusted contacts she designated. We never send marketing or promotional texts.

Opt-in

The senior opts in on her own mobile phone by tapping Yes — text me my daily check-in on the consent screen reached from an SMS invitation, then replying YES (or SI) to the confirmation text. Daily reminders begin only after that reply. Family members and trusted contacts opt in when they accept an invitation from the family or organization that added them. Consent is never a condition of buying anything.

Message frequency

Recurring — about one message per scheduled check-in (most families use one per day; paid plans allow up to three), plus alerts to the Circle when a check-in is missed and a check-in update when it is resolved. Message frequency varies. Message and data rates may apply.

On paid plans, if a check-in is still missed after the text reminders, one automated, non-emergency voice call may be placed to the senior's phone. It is not daily. Replying STOP also stops these calls.

Help & opt-out

For help, reply HELP (or AYUDA) to any message, or email support@cozycheckins.com. To opt out, reply STOP at any time — you'll get one confirmation text, then no more messages or automated calls to that number. If the senior replies STOP, her check-ins pause and her family is told. Reply START to opt back in.

WhatsApp and Mexico

WhatsApp check-ins and service in Mexico are coming soon. Until then, Cozy Check-ins sends nothing to phone numbers in Mexico (+52), and it never sends them SMS. When WhatsApp check-ins start, they will need the same opt-in, WhatsApp messages will be delivered by Meta under its own terms, and you will be able to stop them at any time by replying STOP or by blocking the Cozy Check-ins number in WhatsApp.

Carriers

Carriers (including but not limited to AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages. Cozy Check-ins cannot guarantee that any text is delivered or read, and it is not an emergency service — see our Terms of Service · Voice Call Terms.

Privacy

See our Privacy Policy. Mobile phone numbers and SMS opt-in and consent data are never sold and will not be shared with third parties or affiliates for marketing or promotional purposes. We use a small number of service providers only to deliver the Service. Contact: support@cozycheckins.com.