Privacy Policy

Cozy Check-ins is a daily check-in service operated from Virginia, USA. Contact: support@cozycheckins.com.

Mobile information & SMS

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in/consent data are never sold and are not shared with any third parties or affiliates for their own marketing or promotional purposes. We use a small number of service providers (such as Supabase, Telnyx, Twilio, Meta for WhatsApp, Resend, and Stripe) only to operate the service — the full list is on our Service Providers page.

What we collect

For the senior: first name, mobile number, time zone, check-in time, and daily check-in status/history. For family/trusted contacts: name, mobile number, role. We also keep timestamped consent records (including device and approximate network info), plus language and jurisdiction. We also store an optional profile photo for people in Your Circle — the senior, family, and trusted contacts — when one is added. Photos are optional, never required to use the service, and never used for facial recognition or advertising.

We do not track your location (no GPS), do not sell data, and do not use it for advertising.

How we use it

To send the daily reminder you opted into, notify Your Circle of a missed check-in, send a check-in update when a missed check-in is resolved, and keep a consent/activity record.

Age and location

When you set up Cozy Check-ins, we ask for your age range, your parent's age range, your parent's city, state, and ZIP code, and, if you choose to say, whether your parent is male or female. We may also ask each family member and trusted neighbor in the circle for their state and ZIP code (optional). For a US phone number, the state may be filled in from its area code. We use this only to understand who Cozy Check-ins serves, how far families live from their parents, where the service is needed, and to improve it, including de-identified reports for funders. It is never shown to other family members, neighbors, or organizations. If you delete your parent's data, these fields are removed with it. We may keep de-identified statistics (for example, how many check-ins were completed by people in a given age range and state) that cannot be linked back to you.

SMS Messaging

We send recurring transactional SMS only to recipients who personally opt in on their own handset. Message frequency varies (typically about one check-in per day, plus alerts if a check-in is missed). Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. Mobile phone numbers and SMS opt-in/consent data are never sold and are never shared with third parties or affiliates for their marketing or promotional purposes.

Automated voice calls

Automated reminder calls are included only on paid plans (Hometown Family and Hometown Plus). They are not a daily call. A call is placed only if a check-in is still missed after the earlier push and text reminders — about 20–45 minutes past the check-in time, depending on the reminder style the family chose (the Gentle style never calls). At most one call is placed per missed check-in, and at most one a day. The call is automated — not a live person — is non-emergency, and is never recorded. The family owner can turn it off at any time in the family settings, and a senior who texts STOP will not be called.

Phone-call check-ins are a separate option for someone without a smartphone. The family owner can request a one-time setup call, and daily calls start only if the person called presses 1 on that call to agree. After that, one automated call is placed each day at the check-in time, plus one more try about 15 minutes later if the check-in is still not recorded. Pressing 1 records the check-in. Pressing 9 stops all calls and texts from Cozy Check-ins. These calls are automated, non-emergency, and never recorded.

Who sees it

Only the people in Your Circle you designated. Data is stored encrypted in the United States. If your check-ins are sponsored by an organization (such as a senior center), that organization's authorized staff can see the basic profile information needed to run check-ins for the members it sponsors — first name, mobile number, check-in status, and an optional profile photo. Organizations cannot see members of other families or other organizations. Every company that processes data for us, and what each one handles, is listed on our Service Providers page.

Mexico users and ARCO rights

The personal data we process includes name, mobile number, time zone, daily check-in time and status, an optional profile photo, and consent records. When an organization sponsors the check-ins, its authorized staff can see that basic information for the members it sponsors. Your data is transferred to and stored in the US with your consent. The party responsible for it is Cozy Checkins LLC; our address and contact details are at the foot of this page.

ARCO rights. The person the data is about — for example, the senior — or their legal representative can ask at any time for access to it, to rectify or cancel it, or to oppose a particular use of it. It is free.

How to ask. In the app, the family owner can make requests on our privacy & data access page with their privacy passcode; for security, each request made in the app is held for up to 72 hours, and we email the account holder as soon as it is made. Anyone can also write to support@cozycheckins.com — no account or passcode needed.

What an email request must include. The name of the person the data is about and an email address or other way to reply; a document proving their identity — or, when a representative asks, proof of both people's identities and a document showing the representation; the right being exercised and, except for access, which data it concerns (for a correction, also what should change and any document that supports it); and anything else that helps us find the data. If something is missing, we will ask for it.

Deadlines. We give our answer within 20 business days of receiving a request and, if the request is granted, carry it out within the following 15 business days. Each deadline can be extended once, by an equal period, when the case justifies it, and we will say why. The hold of up to 72 hours runs inside these deadlines, not on top of them.

How access is delivered. In the app, the copy can be downloaded only from the family owner account that made the request with its passcode, for 7 days once the hold ends; after that, a new request is needed. For a request by email, we hand over a copy only after confirming the identity of the person or their representative; we answer by email and agree with them on how to deliver it.

Complaints to the authority. If the person is not satisfied with our answer, or does not get one in time, they can file a data-protection complaint (solicitud de protección de datos) with Mexico's Secretaría Anticorrupción y Buen Gobierno within 15 business days of our answer, or once the deadline to answer has passed.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, or ask us to stop a particular use of it. Requests are free, and we act on them within 30 days of receiving them (the deadlines for Mexico are in the section above). Consent records, and a record of each privacy request (its kind, when it was made, and each step our system recorded as we handled it), are kept as legal records.

In the app. The family owner of a Circle can make requests on the privacy & data access page. Each request needs the privacy passcode chosen at signup (an account without one can set it on that page). The passcode is separate from the account password, and we store it only in scrambled (hashed) form.

By email. Anyone can write to support@cozycheckins.com instead — including the senior, another member of the Circle, or someone legally authorized to act for them. No account or passcode is needed; we confirm identity another way before we act. A forgotten passcode is reset the same way.

The 72-hour hold. For security, every privacy request made in the app is held for up to 72 hours before we release any information or act on it. We email the account holder as soon as a request is made. If you didn't make it, the Stop link in that email stops it right away; a request that isn't stopped goes ahead when the hold ends. The hold counts toward our response time; it is not added to it.

Getting the copy. When the hold ends, the copy you asked for can be downloaded on the privacy & data access page for 7 days; after that, a new request is needed. Daily notes and moods are included only if the senior has turned on "Allow my family to download my check-in history, notes, and moods." Requests to correct, delete, or stop a use go to our team when the hold ends.

Deleting in Settings. Separately, the family owner can delete a senior's profile and data at any time in Settings, and you can close your own account there (after deleting any profile you own; an organization account is closed through support). Both take effect right away. We keep consent records, and the dates, times and outcomes of past check-ins with the personal details removed, as the record of what the service did. Backup copies are deleted automatically within 35 days, so deleted data can stay in them until then.

Changes to this policy

We may update this Privacy Policy at any time, at our sole discretion. Changes take effect when the updated policy is posted on this page, with a revised effective date, and posting here is the notice of those changes — we are not required to give advance notice. If a change meaningfully affects how we handle sensitive information or your SMS consent, we will take reasonable steps to bring it to your attention. Your continued use of Cozy Check-ins after a change means you accept the updated policy; if you don't agree, you can stop using the service and delete your data using the rights described above.

For adults only — not for anyone under 18. Reply STOP to opt out of texts. See SMS Terms.