Delete your Cozy Check-ins account

This page explains how to delete your Cozy Check-ins account and its data, what is deleted, and what we keep. It covers the Cozy Check-ins website and the Cozy Check-ins app on Google Play, run by Cozy Checkins LLC.

Delete it yourself, in the app or on the website

1. Sign in and open Settings.
2. If you look after a parent: open Danger zone, tap Delete this parent, type their name, and tap Yes, delete permanently. Do this for each parent you look after.
3. At the bottom of Settings, tap Delete my account, type DELETE, and tap Delete permanently.

Both take effect right away. A parent's own sign-in is removed when the family deletes that parent. An organization account is closed by writing to support.

Ask us instead

Write to support@cozycheckins.com and ask us to delete your account. No sign-in or passcode is needed: we confirm who you are another way before we act, and we act within 30 days.

Delete some data and keep your account

The family owner can delete one parent's profile and data (step 2 above) and keep the account. You can also ask us to delete specific information on the privacy & data access page, or by email.

What is deleted

Closing your account removes your sign-in, your place in every Circle, your notification settings, and the stories you sent us. Deleting a parent removes their profile, photos, notes and contact details, and the personal details on their check-in history.

What we keep, and for how long

We keep consent records, a record of each privacy request, and the dates, times and outcomes of past check-ins with the personal details removed, as the legal record of what the service did. To keep each free trial to one per family, we keep scrambled (hashed) copies of the phone numbers, network address and device marker used for a trial. Statistics that can't identify anyone may be kept. Backup copies are deleted automatically within 35 days, so deleted data can remain in them until then.

More about your data is in our Privacy Policy.